You may come across situations where a Voter (or Voters) have not received notice from your running vote.
A voter that did not receive their email notice for a known reason shows as "Undeliverable" in your voter list.
A voter that did not receive their email notice for an unknown reason shows as "Not Voted" in your voter list, as opposed to "Undeliverable". This is because, in these situations, ElectionBuddy does not receive a bounce-back notice, so it looks like it was received. In the majority of cases, this is a result of a spam filter that has completely captured the email without sending ElectionBuddy a bounce-back notice. It's frustrating for you, it's frustrating for your voters, and it's frustrating for us, too!
But, don't worry - there are options for you and your voters:
Use an alternative email for your voter:
If your voter has an alternative email address, you can edit your voter's contact information to replace it with the alternative email address. ElectionBuddy will automatically send the original notice to the new address.
Send the Voter a reminder:
You can try sending them a reminder, but there is a chance that whatever stopped the voter from receiving their original notice will also prevent them from receiving the reminder. Also, make sure that your Vote has available Reminders beforehand.
Surface your Voter's Access Key:
You can surface your Voter's Access Key and then share the access key with the voter by emailing it to them with your own email program, or phoning the voter and sharing the access key. Direct them to https://electionbuddy.com/ballot. From there, they will see the screen below, prompting them to enter their access key:
For any questions, please send us a chat using our Buddy Messenger in the bottom right of the screen.