Managing the Vote

Being able to view the ballot from the voter's perspective helps you check for any adjustments that need to be made during setup or in case you need to reference it during the Ready, Running, or Closed stages of your vote. Viewing the Ballot During Vote Setup Select one of two Preview Ballot bu...

You can make edits to your vote set up in both the "Ready to Run" and "Running" stages. Each of these stages has a different protocol surrounding the edits that can be made. If your vote is not in the "Ready to Run" or "Running" status, please see this article. When finished with your vote setu...

Due to several reasons such as registration errors or late registration, you may need to add new voters while a vote is running. It's essential to handle these situations transparently and carefully to maintain the integrity of the voting process and ensure all eligible voters can cast their ball...

There are several situations in which voters are unable to be added to your vote after it has started. You have reached the maximum number of voters in your pricing tier. You have no reserved access keys and are running a vote in the Premium or Professional pricing tiers. Should you run into thi...

To stay compliant with best practices for spam management policies, we allow voters to unsubscribe from both of our electronic notification types: emails and SMS messages. This is what an unsubscribed voter looks like in your voter list: The impacts of unsubscribing are different for each typ...

At times, changes in your organization's voting needs, or time frames for a vote, there may be an instance where you need to edit your scheduled start or end times. ElectionBuddy allows you to quickly and easily change a vote's schedule depending on its status. Editing Your Vote's Start Date and...

Depending on your organization's requirements, an election or meetings can have flexible start or end times, making the dates and times initially set up in ElectionBuddy not necessarily the exact time you would like to open or close voting. Review the following approaches to start or end voting u...

Despite an organization's best efforts, there can be times when the contact information an administrator has used for a voter is outdated, or the voter reaches out and provided new information after the notices have already been sent. Incorrect contact information can cause an "Undeliverable" Vot...

At times, there may be changes in your organization's voting needs or the time frame for a vote where you need to formally close your vote early or pause or suspend voting. ElectionBuddy allows you to quickly and easily close a vote before its scheduled end date and time by manually closing your ...

There are various reasons why one would need to change their Voter's ability to view results while the vote is running. If you come across one of those reasons, you can change your voters' ability to view the results during your vote by editing the Voter Access to Results setting you selected du...

Spoiling a ballot is used to delete a submitted ballot and remove it from the results of the vote or remove an access key before a voter has submitted their ballot. Spoiling a ballot is useful when: You mistakenly added a member to your voter list who isn't actually eligible to vote A voter beco...

Some voters prefer voting using a paper ballot for various reasons such as Internet access, lack of a compatible device, not being comfortable with technology, or bylaws specific to your organization To accommodate these voters you can submit their ElectionBuddy Paper Ballots so they are included...

You can use our Progress Widget to increase voter interest and turnout. The Progress Widget is an HTML code that lets your voters see your vote's progress in real-time, without showing them the results. ElectionBuddy will create the HTML code for you; you can copy it to your website and share it...

ElectionBuddy allows you to set up a streamlined onsite voting process. The voter sign-in page can be used in a "kiosk mode" that allows voters to easily cast their ballots onsite. A tablet or computer with internet access is required to run the kiosk. If you are running a paper-based onsite vot...

You may come across situations where a Voter (or Voters) has not received notice for your running vote. There are several common reasons why emails may not be delivered successfully, such as Incorrect email address, mailbox full, blocked by spam filters. A voter who did not receive their email n...

Surfacing a voter's access key is a way to view that voter's unique 16-digit key in a high-integrity vote. You may want to surface your Voter's Access Key if they have not received their email notice, for example, or if you want to cast a vote on behalf of a voter who cannot access a computer. S...

To help increase turnout, ElectionBuddy allows you to send reminders to all your voters who have not voted, you can also send a Reminder to a Single Voter. You schedule the reminders, allowing you to set reminders that will automatically be sent to you when the scheduled time comes. The number o...

To many organizations, achieving a quorum is a requirement, and one of the ways that ElectionBuddy helps is by sending Reminders to voters who have not voted or lost their notice. You have the option to send a vote-wide reminder to all your voters, as well as to send an individual reminder to a ...

One of the most common issues we hear about from administrators is having a few voters who need a paper ballot. This can be due to some organizations' bylaws, in some instances, a voter may request a paper ballot at any point during the voting period, even if they have already received an electro...

During your vote, you can see the status of the votes that have been cast on the Voters Tab of the Results Page. Refresh the page to see updated information as voting progresses. The status of the voters can be filtered with the Status and Notice Type drop-down menus. You can also use the sear...

During your vote, a voter on your voter list on the Results page may be tagged with an Undeliverable status, which means: An email or SMS notice couldn't be delivered We received a "bounce-back" message from our email and SMS providers Determining Why a Notice is Undeliverable The most common c...

Providing the vote administrator the ability to monitor voter status during a live vote ensures they can provide technical or logistical support to voters during the voting process, as well as monitor voter turnout and quorum. The Results Page is used to monitor your voter list to stay updated on...

Voter anonymity on a Secret Ballot is very important, so what you are seeing is a security feature designed to protect voter anonymity by preventing the administrator from making a connection between the most recent voter and the candidate or option that received the most recent vote. The Admini...

You can apply filters to your voter list during your vote to identify subsets of the voter population, based on their voting status. Using filters can be useful for: Create voter turnout strategies and direct them to the subsets of your voter population with the lowest number of votes Maintainin...

Many organizations have bylaws stating that a majority vote (i.e. >50% of the total submitted votes) must be reached by a candidate for them to be elected to a position. In the event that a majority is not reached by any of the candidates, runoff votes are performed to determine a winner. Her...